COMPANY&Return Policy

shop's name

Many Pets online shop

distributor

HONG KONG PANACURA INTERNATIONAL TRADING LIMITED

Operation manager

Fongkalai

Location

Hong Kong

E-mail: manypetsshop@gmail.com

All products in our store are provided with free shipping.

Regarding cancellations and returns (refunds and exchanges)

Exchanges and refunds due to customer convenience

As this item is made to order, we cannot accept returns or refunds due to the customer's convenience after the item has been shipped.

If the product is defective or different from the one you ordered, please contact us in advance.

*If the product is returned without contacting us, we will not be able to respond.

Exchanges and refunds due to product defects

Although we take every precaution in inspection, packaging, and delivery, in the unlikely event that the product is damaged or different from the one you ordered (wrong product, wrong quantity), we will accept returns or exchanges. Masu. (In this case, our store will pay the shipping fee)

Please contact us within 5 days after receiving the product.

We will refuse the following products, even if they are defective or different from the ordered product.

・If more than 5 days have passed since the product arrived

・Products that have been used once by the customer

・Products damaged or soiled by the customer

*In the case of a return, a refund will be issued after the product is returned.