Shipping and Delivery

 

All orders shipping from hongkong.generally take 2-3 weeks to be created and shipped. This can increase slightly during sales periods. Transit time vary by country (listed below).

Note: If there is an issue with your order (e.g. new pet photo needed), this understandably will extend your production time.

We also send all customers an artwork proof and ask for your approval before printing. So the faster you approve, the quicker we can ship!

All orders are shipped with tracking and you will receive your tracking number by email as soon as it's available.

Transit time estimates are shown below:
Japan: 7-10 working days

Korea : 7-10 working days

USA: 2 week working days

Rest of world:please contact us via E-mail

Please Note:

• We occasionally offer 'skip the queue artwork creation'. This shipping option speeds up your artwork creation, as we move your pet photo to the front of the queue for our artists. It does not speed up the courier's shipping time.
• If your order requires a new photo please understand that this will of course lengthen the production time.
• We allow a maximum of 2 days (48 hours) for customer artwork approval. If we do not hear from you in 72 hours, we will auto-approve and print your order.